Support

We are happy to help with setup, quality or anything else.

Contact

Email support@overlaypen.com. Tell us your iPad model, your iPadOS version and the program you use (Ecamm Live, OBS, a meeting app), and we will get back to you as soon as we can.

Quick fixes

• Ecamm or OBS shows nothing. Check that the iPad and the computer are on the same network, that Web overlay is on, and that Overlay Pen is open on the iPad. The address in Settings must match the one in your browser source.
• The drawing is cut off. Turn on Mark 16:9 capture area and use Adjust capture area until the marker line just disappears at the edges in your program.
• The Pencil doesn't draw. Overlay Pen draws only with Apple Pencil. Check that it is paired in Settings → Apple Pencil.
• Green fringe around thin lines. Use the wireless web overlay, which needs no keying, or fine-tune the chroma key in your program.

More help: setup guides · FAQ